Industry: Hospitality

QR codes: Improve customer experience, increase positive reviews.

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Hotels: QR codes everywhere, for every occasion

In the rooms, QR codes can be used to access the helpdesk, contact room service, book spa treatments or a table at the restaurant, promote concierge services, and consult the building map. In the restaurant, a QR code on the table gives access to menus, enables instant orders and payments directly from the guest’s smartphone.

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Case study: QR codes and customisable mini-sites

Thanks to our digital vCard Product mini websites, a QR code can now offer a personalised customer experience through an interface fully controllable from the Unitag dashboard. A single QR code can now open a chat session with customer service for late check-outs, housekeeping requests, reception, WIFI codes, access to the latest offers, etc… You choose it!

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More digital, fewer gray areas!

A QR code visible at reception can redirect guests to an automated check-in, a review platform with suggestions or a free guidebook. These small intentions will enhance your e-reputation and bring a touch of modernity to your establishment. Today, from the small Airbnb to the 5-star hotel, Unitag helps and guides the digital transition through the QR code.

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In figures

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+20% more positive reviews thanks to QR codes

The convenience and transparency of QR codes enable our customers to increase online reviews and get maximum feedback from the new connected generation.

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+4% stay extensions

When a customer desires to change their booking, it's usually a race against time. With Unitag and its digital vCard Product, guests can modify their stay by scanning the QR code printed on their room card and do it instantly.

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Impactful marketing

The presence of QR codes on a terrace or near a work of art will attract customers' attention. QR codes can be an important strategic tool for your internal communication campaigns!